Privacy Policy

Last updated: 10 July 2026

Welcome to the official Privacy Policy for 7abet ("7abet", "7abet Casino", "we", "us", or "our"). This Privacy Policy explains how we collect, use, share and protect personal data when you visit or use our online casino, live casino and sportsbook services in the United Kingdom.

By creating an account, depositing funds, placing bets, using our games, or otherwise using our services, you agree to this Privacy Policy. If you do not agree, please stop using our services.

Contact Details

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

7abet / 7abet Casino – Data Protection
Email: [email protected]

You may also contact us through live chat in your account for general questions about privacy and security.

Who We Are

7abet is part of the 7ABet brand, an online casino, live casino and sportsbook operator that accepts players who are 18+ and located in allowed territories, including users in the United Kingdom, subject to local rules and our Terms and Conditions.

Owner and operator details:

• Company name: 3-102-942064 SRL
• Registered address: Provincia de Puntarenas 06, Canton 11, Garabito, Jaco, 61101, Costa Rica
• Gaming licence: Online Gaming Licence 8048/JAZ, issued under the laws of Curaçao

For the purposes of data protection law, we act as the controller of your personal data in relation to the services offered under 7abet and 7abet Casino.

Scope of This Privacy Policy

This Privacy Policy applies to:

• Our websites under the 7abet and 7abet Casino brands, including our main site and mobile web version
• Any account you open and use with us
• Casino games, live casino, sports betting, live betting and promotions we provide
• All communication channels you use to reach us, such as live chat, help centre, VIP chat and email

This Privacy Policy does not cover websites or services run by third parties, including game providers, payment providers or partners who have their own privacy policies.

Legal Basis for Processing (UK GDPR)

Under UK data protection law (including UK GDPR and the Data Protection Act 2018), we must have a legal basis to process your personal data. We rely on the following bases:

• Performance of a contract: To set up and operate your account, process deposits and withdrawals, provide games, pay winnings and give customer support.
• Legal obligation: To comply with anti-money laundering (AML) rules, know your customer (KYC) checks, age checks, tax and accounting duties, and responsible gambling rules.
• Legitimate interests: To run and protect our business, prevent fraud, maintain security, improve our services, defend legal claims and carry out limited analytics and marketing within reasonable limits.
• Consent: For specific cases, such as certain forms of direct marketing, storing non-essential cookies, or processing where we are required by law to seek your clear consent.

Categories of Data We Collect

1. Account and Identity Data

When you register or update your account, we may collect:

• Full name
• Date of birth (to confirm you are 18+)
• Residential address and country
• Email address
• Mobile phone number
• Username and password
• Preferred language and currency

2. Verification and KYC Data

To meet our licence and AML obligations, we may ask for and store:

• Identity documents (for example passport, ID card, driving licence)
• Proof of address (for example bank statement, tax letter, utility bill)
• Payment ownership proof (for example screenshot or statement showing your name and account/IBAN or wallet)
• Selfie or video verification files
• Information from identity verification services or credit reference agencies where allowed by law

3. Gaming and Transaction Data

When you use incaspin and 7abet Casino, we process:

• Deposit and withdrawal history, including method, currency and timestamp
• Bet history, including game type, market, odds, stakes and results
• Bonus use and loyalty/VIP activity
• Cashback, rakeback, free spins and promotion tracking
• Win and loss statistics

4. Device and Technical Data

When you visit our site or use your account, we may collect:

• IP address
• Device type, model and operating system
• Browser type and version
• Screen resolution and language settings
• Time zone and approximate location based on IP
• Log files, error reports and performance data
• Cookie identifiers and similar tracking IDs

5. Usage and Behaviour Data

We may keep records of how you use our services, such as:

• Pages and sections visited (casino, live casino, sports, promotions, payments)
• Time spent on pages and in games
• Click patterns, search queries and interaction with menus and filters
• Response to bonuses, campaigns and messages

6. Communication Data

If you contact us or we contact you, we may store:

• Support requests via live chat, help centre or VIP chat
• Emails you send to us and our replies
• Voice logs where support calls are recorded (if used)
• Complaints, responsible gambling requests and feedback

7. Responsible Gambling Data

To support safe gambling and meet licence duties, we may process:

• Deposit limits, loss limits and session limits you set
• Self-exclusion requests and account cool-off actions
• Internal risk scores based on playing patterns
• Notes from our responsible gambling team after checks or calls

How We Use Your Data

1. To Open and Manage Your Account

We use your data to:

• Create and secure your incaspin / 7abet Casino account
• Verify your age, identity and address
• Set up login and password recovery
• Manage your wallet balances and currencies
• Process deposits and withdrawals through your chosen methods

2. To Provide Our Gaming and Betting Services

We need your data to run and improve our services, including:

• Giving you access to casino, live casino, crash games and sports betting
• Settling bets, posting wins, losses and cashback
• Issuing bonuses, free spins and tournament entries
• Running VIP club and loyalty benefits

3. To Comply with Legal and Regulatory Duties

We process your data to:

• Meet AML and counter-terrorist financing requirements
• Carry out KYC checks and ongoing monitoring
• Confirm source of funds where needed
• Respond to requests from regulators, courts and law enforcement, where lawful
• Keep records for tax, audit and compliance

4. To Support Responsible Gambling

We may use your data to:

• Detect patterns that may show risky gambling behaviour
• Offer limits, breaks and self-exclusion tools
• Respond to your requests for help or limits
• Contact you where we believe your play may show clear signs of harm, in line with our duties

5. To Prevent Fraud and Enhance Security

We may use your information to:

• Detect and block fraud, bonus abuse or suspicious activity
• Prevent unauthorised access to accounts
• Verify that payment methods belong to you
• Protect our systems against cyber-attacks and abuse

6. For Customer Support and Service Quality

We use your data to:

• Respond to your questions and resolve issues
• Handle complaints and disputes
• Maintain service records and training materials
• Improve our support quality over time

7. For Marketing and Personalisation

Where allowed by law and your preferences, we may use your data to:

• Send emails about new promotions, tournaments and bonuses
• Inform you about changes to services, features and policies
• Show content and offers based on your account history
• Invite you to the VIP Club if your account qualifies and you have agreed to marketing

You can change your marketing preferences at any time in your account settings or by contacting us.

Cookies and Similar Technologies

We use cookies and similar tools on our website and mobile web app. Cookies are small files stored in your browser that help us recognise your device and remember your choices.

Types of Cookies We Use

• Strictly necessary cookies: These are needed to run the site, log you in, keep you logged in and process payments. You cannot turn these off through our site.
• Functionality cookies: These remember your language, currency and layout preferences.
• Analytics cookies: These help us understand how players use our site so we can improve performance and design.
• Marketing cookies: These may be used to measure the success of campaigns and show relevant offers, subject to your consent where required.

You can control cookies through your browser settings and, where available, through our cookie banner or settings page. If you block certain cookies, some features of incaspin and 7abet Casino may not work properly.

Payment Processing and Financial Data

We support a range of payment methods, including cards, e-wallets, vouchers, bank transfers and cryptocurrencies. We handle payment-related data as follows:

• We collect limited payment details needed to link deposits and withdrawals to your account.
• Card payments and many wallet payments are processed by certified payment providers who meet high security standards (such as PCI-DSS for card data).
• We do not store full card numbers on our own servers. Sensitive card data is usually handled directly by payment providers.
• For crypto, we record wallet addresses used for deposits and withdrawals.
• We may use transaction data for AML checks, fraud checks and source-of-funds enquiries.

Data Sharing and Recipients

We may share your personal data with carefully selected third parties where this is needed for the running of incaspin and 7abet Casino, or required by law.

1. Group Companies and Brand Partners

We may share data with companies within our group and with brand partners that help us manage our casino, sportsbook and support operations, under strict contracts and security rules.

2. Game and Platform Providers

To give you access to games, we may share certain technical and account data with software providers, such as:

• Slot and crash game studios
• Live casino studios
• Sportsbook and odds providers
• Platform and wallet integration partners

This data is usually pseudonymised (for example, an internal player ID rather than your full name).

3. Payment Providers

We share information with payment services that handle deposits and withdrawals, such as:

• Card processors (Visa, Mastercard)
• E-wallets (for example Skrill, Neteller, MiFinity, Jetonbank)
• Bank transfer providers and intermediaries
• Voucher and prepaid providers
• Crypto payment gateways

This allows us to confirm and settle your payments, and to prevent fraud and chargebacks.

4. Verification, AML and Fraud Partners

To respect our legal duties and protect our business, we may use specialist partners for:

• Identity and age verification
• Document validation
• Sanctions and watchlist screening where required
• Fraud scoring and device fingerprinting

5. Marketing and Communication Tools

We may use third-party tools to send emails, on-site messages or SMS, manage consent and monitor campaign performance. These providers act as processors and may only use your data to provide services to us.

6. Professional Advisors and Authorities

We may share data with:

• Lawyers, auditors and consultants, where needed to protect our rights or meet legal duties
• Gaming regulators and licensing authorities
• Financial intelligence units and AML bodies, if required by law
• Court or law enforcement authorities, if we are legally bound to do so

7. Business Transfers

If we sell or restructure parts of our business, your data may be transferred to a new owner or partner. In such a case, we will take steps to ensure your rights remain protected and that you are informed where the law requires it.

International Data Transfers

As an international online casino operator, we may transfer your data outside the United Kingdom or European Economic Area. This may include transfers to Costa Rica, Curaçao and other countries where our service providers or group companies are based.

Where we transfer data to countries that do not have the same level of data protection as the UK, we will take suitable steps, such as:

• Using standard contractual clauses approved by data protection authorities
• Applying strong technical and organisational security measures
• Working only with trusted partners who follow strict privacy and security rules

Data Retention

We keep your personal data for as long as needed for the purposes described in this Privacy Policy, or as required by law and regulations.

In general:

• Account, identity, KYC, transaction and gaming data may be kept for a number of years after account closure to meet AML, tax and regulatory duties.
• Customer support records may be kept for the period needed to resolve issues, handle disputes and meet regulatory guidelines.
• Marketing data is kept while you remain opted in and for a reasonable period afterwards, unless you withdraw consent earlier.
• Technical logs are kept for shorter periods, except where needed to investigate security incidents or legal claims.

Once data is no longer needed, we will delete or anonymise it in line with our retention rules.

Data Security

We use strong security measures to protect your personal data against loss, misuse and unauthorised access. These include:

• SSL encryption for data in transit between your browser and our servers
• Firewalls and access controls on our systems
• Strict access rights for staff based on role and need to know
• Secure storage of verification documents
• Regular monitoring of systems for unusual activity
• Internal policies on passwords, devices and data handling

While no system can be guaranteed to be fully secure, we work hard to keep your data as safe as reasonably possible.

Your Rights Under Data Protection Law

Under UK data protection law, you may have the following rights in relation to your personal data:

• Right of access: You can ask for a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You may ask us to delete your data, where there is no good reason for us to keep it. Some data cannot be deleted if we must keep it by law.
• Right to restriction: You can ask us to limit how we use your data in certain cases.
• Right to data portability: You can ask us to provide specific data in a readable format, or transfer it to another provider, where this is technically possible and based on consent or contract.
• Right to object: You may object to processing based on our legitimate interests, including certain types of profiling, and to direct marketing at any time.
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect work done before you withdrew consent.

To use any of these rights, please contact us at [email protected]. We may need to confirm your identity before we can act on your request.

Marketing Preferences

You control how we contact you for marketing. You may:

• Change your marketing settings in your account, if this function is available
• Click the "unsubscribe" link in promotional emails
• Contact us by email to ask that we stop marketing messages

We may still send service messages that are essential for your account, such as security alerts, changes to terms and important information about your deposits, withdrawals or bets.

Automated Decisions and Profiling

We may use automated systems and profiling in some areas of our service, for example:

• Fraud checks based on device, IP, behaviour and transaction patterns
• Responsible gambling risk scoring
• Bonus abuse or bonus risk detections
• Basic marketing segmentation based on activity (such as types of games you play)

These systems help us protect our players, follow rules and improve our services. Where an automated decision has a legal or serious effect on you, and where required by law, you may request a human review and express your point of view.

Responsible Gambling and Self-Exclusion

We support responsible play. If you set limits, request a cool-off or self-exclude, we will store and use this data to enforce your choices. This may include:

• Blocking logins and new accounts while self-excluded
• Refusing marketing during self-exclusion
• Sharing limited data with relevant partners where required by rules

Children and Minors

incaspin and 7abet Casino are strictly for players aged 18 or over. We do not knowingly collect or process data about minors. If we learn that a minor has opened an account, we will:

• Close the account
• Void bets where required
• Return deposits where allowed by law
• Delete or limit data, subject to legal retention rules

If you believe a minor has used our services, please contact us at once.

Third-Party Websites and Links

Our sites may contain links to third-party websites, including game providers, payment partners, affiliate sites and information resources. These sites have their own privacy policies and we are not responsible for their content or policies. We recommend that you read their privacy information before providing any personal data.

Complaints and Contacting the Regulator

If you are unhappy with how we handle your personal data, please contact us first so we may review and respond.

You also have the right to make a complaint to your local data protection authority. In the United Kingdom, this is the Information Commissioner’s Office (ICO). For details on how to contact the ICO, please visit their official website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in law, guidance, technology or our services. When we do so, we will post the updated version on our website and change the "Last updated" date at the top of this page.

In cases where changes are significant, we may also notify you by email or by a message on the site. By continuing to use incaspin and 7abet Casino after the changes take effect, you accept the updated Privacy Policy.

How to Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle your data, please contact our privacy team at:

• Email: [email protected]
• Support: via live chat through your account

We aim to reply within a reasonable time and in line with our legal duties.

Summary Table – Key Points

By using incaspin and the services provided under the 7abet Casino brand on 7abet.uk.net, you confirm that you have read, understood and accepted this Privacy Policy.